Important facts about your holiday at Wanderhotel Europa

Mobile without car: “Holiday area Seiser Alm Live” Mobilcard

During your holiday with us, you receive the “Holiday region Seiser Alm Live” Mobilcard for the free use of all public transport in South Tyrol*. Are you planning to visit us by train? We are happy to send you the Mobilcard to your home address well in advance; this way you get to use the busses from Bolzano/Bozen or Bressanone/Brixen to our hotel free of charge.

*This includes the regional trains in South Tyrol (Brennero/Brenner – Trento, Malles/Mals – San Candido/Innichen), the busses (intercity, overland and city busses), the gondola cars to Renon/Ritten, Maranza/Meransen, San Genesio/Jenesien, Meltina/Mölten and Verano/Vöran, the Renon/Ritten tramway, the cable car to the Mendola/Mendel and the PostAuto Schweiz between Malles/Mals and Müstair.

Short stay

With a stay of less than 3 nights, we charge a supplement of 10% on top of the half-board price.

Single use of a double room

In case of the single use of the “Cult Site” double room (25 m²), we charge a supplement of 20.00 Euro per person/night.

Bed and breakfast

If you cannot stay for dinner, we offer you a discount of 10.00 € on the half-board price.

Confirm your booking

Please confirm your booking with a deposit payment of 300.00 € per room and week.

For a short stay of less than 4 nights we kindly ask you for a deposit of 100.00 €.

Our bank details

Cassa Raiffeisen/Raiffeisenkasse Castelrotto/Kastelruth, Siusi/Seis branch
Hotel Europa KG
IBAN: IT 62 P 08056 23110 000301002805 bei RZSBIT21111
SWIFT: RZSBIT2B

Travel cancellation insurance

We recommend you to take out a travel cancellation insurance. An insurance protects both parties in case of cancellation.

Booking and cancellation conditions
  • Your booking is confirmed once we have received a deposit of 300.00 € per room.
  • In case of cancellation up to 4 weeks before the start of your holiday, no fees apply.
  • We will retain your deposit for your next stay with us.
  • In case of cancellation up to a minimum of 15 days before planned arrival, we will retain your deposit.
  • In case of cancellation 14 days before planned arrival, in case of late arrival or early departure, we charge 80% of the total price minus deposit.
Dogs

Dogs are very welcome at our hiking hotel in South Tyrol. Please bring along a dog blanket or basket. We charge a supplement of 12.00 € per night (without food). Dogs are not allowed to enter the restaurant.

Please note that dogs are obliged to wear a muzzle in the Alpe di Siusi/Seiser Alm gondola car as well as in all means of public transport.

Arrival & Departure

On arrival day your room is ready for you at 12.00 a.m. On arrival day, we kindly ask you to vacate the room until 10.30 a.m.

Rooms in “Alpine style”

Our rooms are furnished with a healthy sleeping system made of local mountain wood, fine furniture, wooden floors, large bathroom, WC, bidet, experience shower, hairdryer, vanity mirror, 40-inch sat TV, Wi-Fi, minibar, safe, dry device for hiking clothes and wardrobe with a multi-functional 28-litre hiking backpack (for hire) and a 1:25,000 hiking map of the area (for hire). In the rooms you also find a spa bag with towels, bathrobe and towelling slippers.

All rooms feature a panoramic balcony with cosy sun loungers.

Suites in “Alpine style”

Our suites offer a large bedroom and a cosy living room with couch. Our “Alpina” and “Johann Santner” suites offer a separate bed- and living room. The rooms also feature bathroom, WC, bidet, experience shower, hairdryer, vanity mirror, 40-inch sat TV, Wi-Fi, minibar, safe, dry device for hiking clothes and wardrobe with a multi-functional 28-litre hiking backpack and a 1:25,000 hiking map of the area for hire. In you room you also find a spa bag with towels, a bathrobe and towelling slippers.

All suites feature a panoramic balcony with cosy sun loungers.

Non-smoking hotel

Our hotel is a non-smoking hotel. We kindly ask our guests to smoke on the balcony. If you smoke in your room, we charge 30.00 € for room cleaning.

Payment

You can pay by EC card, Visa, MasterCard, bank transfer and in cash (up to 2,999.99 €, except non-EU citizens).

Spa voucher

With every weekly booking we offer you a complementary spa voucher valued at 15.00 € per person (except in August, at Christmas, New Year’s and Carnival). These vouchers are non-transferrable and valid for treatments with a minimum duration of 50 minutes between 1.30 to 4.00 p.m.

Wi-Fi/Internet

Our guests find a PC with internet access in the lobby.

Would you like to surf with your own laptop, tablet or smartphone?

Then pick up our username and code at the front desk; the internet is free for our guests. To ensure your sound sleep, we turn off the Wi-Fi from 12.00 p.m. to 06.00 a.m., keeping our house radiation free. 

Non-binding request